HashNET Solution provides web designing, hosting, graphic and logo designing, SMS Gateway services, and a WhatsApp CRM tool to clients in Sri Lanka. We are committed to protecting each client and providing the best services available. All clients who use services provided by HashNET Solution are subject to the following Terms of Service.

Billing & Refunds

We offer monthly and annual billing based on hosting plans. Fees for graphic and logo design are charged as one-time payments, varying according to the type. Due to the nature of our services and the associated costs of provisioning and maintaining them:

• Refund Policy: No refunds or pro-rated refunds are provided. All sales are final.
• Down Payment for Web Designing: A 50% non-refundable down payment is required before proceeding. Once the initial steps have begun, no refunds will be offered for the down payment.
• Payment Methods: We accept Credit/Debit cards, PayPal, eZCash, and wire/bank transfer payments.

There is no minimum contract period for any plans. Clients are encouraged to use the 7-day trial period to review our services. All sales are final.

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Late Payments – Shared & Reseller Hosting

• Renewal invoices are generated based on the activation date.
• Services are suspended on the 3rd day from the due date and terminated on the 25th day from the due date.
• A late fee of Rs. 1,000.00 will apply if payment is not made by the 7th day. Late fees must be paid for service reactivation.

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Cancellation & Refunds

We reserve the right to cancel, suspend, or restrict access to accounts at any time without notice. Any abuse directed at our staff will result in service suspension or termination.

• Refunds: Due to the nature of hosting, graphic, and web design services, no refunds will be issued for purchased services.
• Non-refundable Charges: Reactivation fees, administrative fees, custom software installation, and domain name purchases are non-refundable.

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New Services

1. SMS Gateway:

• Services comply with TRCSL (Telecommunications Regulatory Commission of Sri Lanka) terms and Sri Lankan telecommunication laws regarding bulk messaging and promotions.
• Clients are responsible for ensuring compliance with TRCSL policies.

2. WhatsApp CRM Tool:

• The tool enables management of WhatsApp chats, leads, bulk messaging, and other features.
• Important: Bulk messaging through this tool may result in account bans by Meta if the WhatsApp account is unverified. Clients use this tool at their own risk.

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Backup Policy

We take weekly remote backups for hosting accounts, retaining up to 7 backups.

• Accounts exceeding 3GB of space will not be backed up.

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Acceptable Usage Policy (AUP)

Services provided by HashNET Solutions may be used for lawful purposes only. Transmission, storage, or presentation of unlawful or prohibited material is not allowed. Examples include:

• Unlicensed applications, cracking programs, key generators, viruses, or malware
• Child pornography, terrorist propaganda, and racist material.
•  Unauthorized bulk email, phishing, and fraudulent activities.
• Copyrighted material (e.g., movies, software, games)

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Violations:

• Violations of this policy may result in immediate suspension or termination of services without prior notice.
• No backups will be provided for accounts violating our AUP.

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Policy Violations & Reactivation Fees

For repeated violations, service charges between LKR 1,000.00 – LKR 5,000.00 will be applied to reactivate accounts.

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Suspension/Deactivation

Failure to comply with these terms may result in suspension or termination of services. Accounts deactivated for policy violations will not receive refunds.

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Disclaimer

HashNET Solution is not liable for damages to your business, including but not limited to data loss, service interruptions, or delays. We reserve the right to modify these terms, refund policies, or pricing at any time without notice.

 

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Last Update : 01.01.2025